Notary Services Refund Policy

Appointment Deposit

Appointment Deposit:

When scheduling your notary appointment, a deposit of $15 is required to secure your desired time slot. The deposit will be deducted from the total cost of your notary service upon completion. The appointment will be confirmed upon receipt of the deposit.

Cancellations & No Shows

Notification of Cancellation:

If you are unable to attend your scheduled appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to offer the appointment slot to another client in need of our services. Please contact us via text/phone at (480) 404-0888 or email info@mobonoto.com.

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No-Shows:

A "no show" occurs when the signer fails to show up for a scheduled appointment without prior notification or cancels with less than 24-hour notice. In such cases, the appointment deposit is forfeited. We understand that unforeseen circumstances can arise, therefore, we will send you a reminder about the missed appointment and provide an opportunity to reschedule.

Refunds

Refund Eligibility:

All notary services, once provided, may not be eligible for a refund due to the nature of the service. These services include but are not limited to completed notarizations or notary acts that have been executed and finalized. Refunds will only be considered for payments made in advance for notary services that have not yet been rendered.

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Refundable Circumstances:

1) Appointment Cancellation: If appointment cancellation exceeds 24 hours, any payment made in advance will be eligible for a refund.

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2) Service Unavailability: If notary service cannot be completed due to unforeseen circumstances or an issue on our end, a full refund will be provided.

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Refund Request:

Refund requests must be submitted via email at info@mobonoto.com within 3 days from the original payment date. Refunds will be processed using the original payment method, please allow a reasonable processing time for the refund to be reflected in your account. Note that the timeframe for the refund to appear may vary depending on your financial institution.